GM/ Head Customer Success – Indonesia

• Unicorn firm with valuation near Billion $ dollars
• Well-Funded & Backed for Scale by renowned venture capitals (over $60 Mill in fundings)
• Career growth and team leadership potential, clear pathways to grow team and expand
• Attractive base salary, bonus/ benefits and be part of a disrupting firm

We’re hiring a Senior Customer Success & PMO professional at GM/ Head level professional with proven experience in managing full P&L ownership across customer success, engineering, delivery, and third-party vendors. This role requires hands-on leadership of large-scale, complex telecom projects across Indonesia and Southeast Asia, with a focus on execution- not just oversight. The ideal candidate has led teams of 200+ across functions, driven stakeholder alignment under pressure, and delivered measurable results. Experience in upselling, cross-selling, and managing renewal business is essential

Job Responsibilities:

• Act as a trusted advisor to telecom clients, building strong relationships with senior stakeholders and delivering tailored, high-impact solutions.
• Leverage deep expertise in telecom technologies (e.g., 5G, IoT, connectivity) to guide customers through adoption and transformation journeys.
• Maintain and grow strategic relationships with senior telco executives, using industry insight to identify opportunities and drive business growth.
• Lead cross-functional collaboration across internal teams—product, marketing, and tech—to ensure seamless delivery and client success.
• Communicate complex ideas clearly and influence decision-makers, navigating objections to align stakeholders on shared objectives.
• Develop and implement customer success strategies, proactively identifying challenges and driving outcomes that maximize satisfaction and long-term value.

Key Requirements:

• Min 10+ years of customer success and/or project management (PMO) experience with Telecom & ISP clients, including senior CxO stakeholder engagement
• Proven track record in managing large-scale, complex telecom programs (50–100+ delivery staff) across Indonesia and Southeast Asia
• Deep expertise in telecom technologies (5G, IoT) and cloud-native platforms (e.g., AWS, Azure)
• Experience owning P&L across engineering, delivery, and third-party vendors
• Strong capability in driving renewals, upsell/cross-sell, and supporting recurring revenue growth
• Exceptional communicator with a customer-centric, delivery-focused mindset

Interested candidates can directly apply to this post or forward their CVs to info@quantconnectconsulting.com for a confidential discussion.

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